Terms and Conditions

1. Introduction

These terms and conditions and the documents referred to below (the "Terms") apply to the use of the current website (the "Website") and its related or connected services (collectively, the "Service"). You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you — our customer (the "Customer"), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account ("Account"), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website. The Service is owned by Just Gaming Solutions Limitada, a limited liability company registered with company registration number 3-102-910386, with registered address at Ofident Building Office Number 3, San Pedro, Barrio Dent, Costa Rica ("Company"), licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005.

2. General Terms

We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.

3. Your Obligations

You acknowledge that at all times when accessing the Website and using the Service:

• You are over 18, or the legal age at which gambling, or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents from you at any time.
• You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity.
• You are a resident in a jurisdiction that allows gambling. You are not a resident of any country in which access to online gambling to its residents or to any person within such country is prohibited. It is your sole responsibility to ensure that your use of the service is legal.
• You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.
• You are the authorized user of the payment method you use.
• You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.
• When placing bets, you may lose some or all of your money deposited to the Service in accordance with these Terms and you will be fully responsible for that loss.
• When placing bets, you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.
• You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity.
• You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.
• You must generally act in good faith in relation to us of the Service at all times and for all bets made using the Service.
• You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.

4. Restricted Use

You must not use the Service if you are under the age of 18 (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you), if you reside in a country in which access to online gambling is prohibited, or if you are a resident of one of the following Restricted Countries: Austria, France and its territories, Germany, Netherlands and its territories, Spain, Union of Comoros, United Kingdom, USA and its territories, all FATF Blacklisted countries, and any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority. You may not collect data from other Customers, disrupt the Service, promote unsolicited commercial advertisements, cheat or collude with other Customers, scrape our odds or violate any of our Intellectual Property Rights, or use the Service for any unlawful activity whatsoever. You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party. You may not transfer funds between player accounts. We may immediately terminate your Account upon written notice if you use the Service for unauthorised purposes.

5. Registration

We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason. Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification (passport, driver's licence or national ID card) and a recent utility bill as proof of residence. You have to provide accurate contact information, including a valid email address ("Registered Email Address"), and update such information to keep it accurate. You are only allowed to register one Account with the Service — accounts are subject to immediate closure if multiple Accounts are detected. You must keep your password confidential; we are entitled to assume that bets, deposits and withdrawals made through your account have been made by you.

6. Your Account

Accounts may use several currencies; in this case all Account balances and transactions appear in the currency used for the transaction. We do not give credit for the use of the Service. We may close or suspend an Account if you are not complying with these Terms, or to ensure the integrity or fairness of the Service. If any amount is mistakenly credited to your Account, it remains our property and the amount will be withdrawn. If your Account goes overdrawn, you shall be in debt to us for the amount overdrawn. Betting is purely for entertainment — if you feel you have lost control, we offer a self-exclusion option. You cannot transfer, sell, or pledge your Account to another person.

7. Deposit of Funds

All deposits should be made from an account, payment system, or credit card registered in your own name. Any deposits made in any other currency will be converted using the daily exchange rate. Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. Company is not a financial institution and uses a third-party electronic payment processor. If you deposit funds by credit or debit card, your Account will only be credited if we receive an approval and authorisation code from the payment issuing institution. You agree not to make any charge-backs or reverse any of your deposits — any winnings from wagers utilising charged back funds will be forfeited. Funds originating from criminal, illegal or unauthorized activities must not be deposited with us.

8. Withdrawal of Funds

You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request. The minimum withdrawal amount per transaction is €10 (or equivalent). There are no withdrawal commissions if you roll over (wager) the deposit at least 1 time — otherwise, we are entitled to deduct an 8% fee with a minimum sum of €4 in order to combat money laundering. We reserve the right to request photo ID, address confirmation or perform additional verification procedures prior to granting any withdrawals. All withdrawals must be made to the original payment method used to make the deposit. In cases when your balance is at least 10 times larger than the total sum of your deposits, you will be limited to €5,000 for withdrawal per month. In other cases, the maximum withdrawal amount per month is €10,000.

9. Payment Transactions and Processors

You are fully responsible for paying all monies owed to us. You will reimburse us for any charge-backs, denial or reversal of payment and any loss suffered by us as a consequence. We reserve the right to impose an administration fee of €50 (or currency equivalent) per charge-back. We reserve the right to use third party electronic payment processors and merchant banks to process payments. All transactions made on our site might be checked to prevent money laundering or terrorism financing activity — suspicious transactions will be reported to the relevant authority.

10. Errors

In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service. We will not be liable for any direct or indirect costs, expenses, losses or claims arising from such errors. If a bet is accepted at an odd that is materially different from those available in the general market, or clearly incorrect, we reserve the right to cancel or void that wager. We have the right to recover from you any amount overpaid and to adjust your Account to rectify any mistake.

11. Rules of Play, Refunds and Cancellations

• The winner of an event will be determined on the date of the event's settlement.
• All results posted shall be final after 72 hours and no queries will be entertained after that period.
• If a match result is overturned by the governing body within the payout period, then all money will be refunded.
• If a draw occurs in a game where a draw option is offered, all stakes on a team win or lose will be lost.
• If a result cannot be validated by us, the wagers on that event will be deemed invalid and refunded.
• Minimum and maximum wager amounts on all events are determined by us and are subject to change without prior notice.
• Customers are solely responsible for their own Account transactions — once a transaction is complete, it cannot be changed.
• For eSport matches, if a match is suspended or postponed and not resumed within 72 hours, the match will have no action and wagers will be refunded.
• In-depth explanation of our sports betting rules is on the separate Sports Betting Rules page.

12. Communications and Notices

All communications and notices given by you to us shall be sent using the Customer Support form on the Website. All communications from us to you will be either posted on the Website and/or sent to the Registered Email Address. From time to time, we may contact you by email for the purpose of offering information about betting, promotional offerings, and other relevant information. You can choose to opt out of receiving promotional offerings at any time by submitting a request to Customer Support.

13. Matters Beyond Our Control

We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure outside our control despite our execution of reasonable preventative measures — such as: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.

14. Liability

To the extent permitted by applicable law, we will not compensate you for any reasonably foreseeable loss or damage you may suffer if we fail to carry out our obligations under these Terms unless we breach any duties imposed on us by law. In the event that we are held liable, our total aggregate liability to you shall not exceed (a) the value of the bets and/or wagers you placed via your Account in respect of the relevant bet/wager that gave rise to the liability, or (b) €500 in aggregate, whichever is lower. We strongly recommend that you verify the suitability of the Service with your own computer equipment prior to use, and take reasonable precautions to protect yourself against harmful programs including through installation of anti-virus software.

15. Gambling By Those Under Age

If we suspect that you are or were under 18 (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) when you placed any bets, your Account will be suspended. We will then investigate the matter. All winnings currently or due to be credited to your Account will be retained; all winnings gained from betting whilst under age must be paid to us on demand; any monies deposited in your Account which are not winnings will be returned to you OR retained until you turn 18 at our sole discretion.

16. Fraud

We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall indemnify and be liable to pay to us all costs, charges or losses sustained by us (including direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising from the Customer's fraud, dishonesty or criminal act.

17. Intellectual Property

Any unauthorised use of our name and logo may result in legal action being taken against you. We are the sole owners of the rights in and to the Service, our technology, software and business systems (the "Systems") as well as our odds. You may not use our URL, trademarks, trade names and/or trade dress, logos ("Marks") and/or our odds in connection with any product or service that is not ours. We and our licensors do not grant you any express or implied rights, license, title or interest in or to the Systems or the Marks. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service.

18. Your License

Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non-transferable and non-sub-licensable license to access and use the Service for your personal non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends. You may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit, the Service and/or any of the content thereon or the software contained therein.

19. Your Conduct and Safety

For your protection and protection of all our customers, the posting of any content on the Service, as well as conduct in connection therewith, which is in any way unlawful, inappropriate or undesirable is strictly prohibited ("Prohibited Behaviour"). If you engage in Prohibited Behaviour, your Account and access to the Service may be terminated immediately without notice. Prohibited Behaviour includes promoting false or unlawful information, conducting unlawful activity, harming minors, transmitting harmful content, interfering with the Service, creating Accounts by automated means or under false pretences, and impersonating another Customer.

20. Links to Other Websites

The Service may contain links to third party websites that are not maintained by or related to us, and over which we have no control. Links to such websites are provided solely as a convenience to Customers, and are in no way investigated, monitored or checked for accuracy or completeness by us. We have no control over or responsibility for their availability, accuracy, completeness, or usefulness. We recommend that you take the usual precautions when visiting a new website, including reviewing their privacy policy and terms of use.

21. Complaints

If you have any concerns or questions regarding these Terms, you should contact our Customer Service Department via the links on the Website and use your Registered Email Address in all communication with us. If you are not satisfied with how a bet has been settled, provide details of your grievance to our Customer Service Department — we shall use our reasonable endeavours to respond within a few days (and in any event within 28 days). Disputes must be lodged within three (3) days from the date the wager has been decided. Should all efforts to resolve a dispute to your satisfaction fail, you have the right to have the dispute settled via arbitration.

22. Assignment

Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without our prior written consent, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality.

23. Severability

In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

24. Breach of These Terms

Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to you.

25. General Provisions

• Term of agreement: These Terms shall remain in full force and effect while you access or use the Service.
• Waiver: No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition shall be effective against us unless made in writing.
• Acknowledgement: By accessing or using the Service, you acknowledge having read, understood and agreed to each and every paragraph of these Terms.
• Language: In the event of a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed correct.
• Governing Law: These Terms are governed exclusively by the law in force in the state of Anjouan in the Union of Comoros.
• Entire agreement: These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service.